Our Satisfaction Guarantee
At PixelPortraits, we want you to be completely happy with your digital portrait. If for any reason you are not satisfied with the final product, we offer the following options:
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Revisions: We are committed to working with you to revise your portrait until you are satisfied with the results. You are entitled to a reasonable number of revisions based on the complexity of the work.
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Refund: In the rare case that revisions are not sufficient to meet your expectations, we may offer a partial or full refund depending on the circumstances. Please contact our customer support team to discuss your situation.
Return Policy
Due to the digital nature of our products, we generally do not offer traditional returns. However, we will consider refund requests on a case-by-case basis.
How to Request a Revision or Refund
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Contact Us: Please contact our customer support team within 7 days of receiving your final portrait. Explain your concerns and provide any specific feedback you have.
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Collaboration: We will work with you to understand your desired changes and implement them to the best of our ability.
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Refund Assessment: If revisions are not feasible, or if you remain unsatisfied after multiple revision attempts, we will review your request for a refund. Please note that refunds may be subject to a processing fee or may be partial, depending on the amount of work completed.
Limitations
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Time Limit: Refund or revision requests must be made within 7 days of receiving your final portrait.
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Custom Orders: Custom orders or portraits with extensive personalization may be subject to different refund terms based on the amount of work involved.
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Misuse of Service: We reserve the right to refuse refunds or revisions if we believe the service is being misused, or if there is an attempt at fraud.